And Pet Sitting
We look after your pet, as if they were our own.
We know how hard it is to find someone you can trust to look after and walk your dog whilst you are at work or out.
This is even harder if you are going away and want someone to stay in your home to look after your house and your pets. We had lots of our dog training and FidoFitness clients struggling with this problem. So we set it up as a fully insured, qualified, DBS (criminal records) checked service.
We provide regular or one off dog walking sessions and feeding visits. We are also available to pet and house sit if you go away.
Discounted rates are available for clients booking regular walking sessions and for pet sitting of more than four consecutive nights.
We have put together some frequently asked questions below about our dog walking and pet sitting services.
Dog Walking And Pet / House Sitting FAQs
There are always a lot of questions when it comes to dog walking and pet sitting services. Below are answers to some of the most common questions we have received. There are obviously a lot more questions, so feel free to get in touch with us and ask away.
How do I book and when do I pay for walks and feeding visits?
If you are a new customer, please use our online appointment system to book a slot for us to come and meet you and your pets and discuss your needs. This is no obligation and is free. It gives us a chance to meet you and you a chance to meet us. We then set you up as a customer.
For one off or occasional walks and visits - Once you are set up as a customer for walks and visits, simply go to our online booking system, select the time you want and book. You will need to pay at the time of booking.
For regular walk and visit customers – Once you are set up, we will send you an agreement via email. This will set out the regular walk schedules and prices agreed at our initial meeting. We then provide your services and take payment weekly billed each Friday. You can pay by cash, BACS or credit card via our online system. Payment needs to reach us by midday the following Wednesday otherwise services may be suspended.
How do I book and when do I pay for overnight stays and holidays?
If you are a new customer, please use our online appointment system to book a slot for us to come and meet you and your pets and discuss your needs. When you do this please put the dates you want in the extra information box. This is no obligation and is free. It gives us a chance to meet you and you a chance to meet us. We then set you up as a customer.
We will then send you a quote and agreement. Your booking is only confirmed once that agreement it signed electronically and a booking fee of 30% of the total charge is paid. The balance must be paid before the 1st overnight stay.
How many dogs do you walk at a time?
Just your pets, we never group walk.
I have two dogs; how much extra do you charge to walk both at the same time?
Nothing, if they are two dogs from the same household there is no extra charge for the 2nd dog.
Where will my dog be walked?
Wherever possible directly from your home. If a short car ride is required, then we take them to a location previously agreed with you. If they have a preferred local walking spot, then we will take them there.
What pets do you cater for?
Our feeding and sitting service covers all household pets (except arachnids and reptiles).
Are you insured?
Yes, your pets are fully covered, whilst in our care, against injury, loss and to third parties.
What if my pet becomes injured or ill whilst in your care?
We will always take them to your vet for treatment in the unlikely case of accident or injury. For general illness we will contact you first and follow your instructions, usually in these circumstances your vet will invoice you directly.
What surcharges apply for weekends and bank holidays?
None, our prices stay the same.
What discount do you offer for block or regular bookings?
Clients who book a regular service for dog walking or visits receive a discount of up to 30% on our standard fees. This is agreed with you at time of initial consultation.
Do I need to sign a contract or commit to a certain number of walks every month?
No you can just book one off session as you need them. If you would like a regular service and would like to benefit from a discount that brings, then we will set up a rolling monthly agreement for you.
Do you provide a boarding service?
No we don’t, but we do offer pet sitting to look after you pets in your own home, overnight.
I’ve often see sign written dog walking vans about but never one of yours, why is that?
Simply because we don’t think it’s a good to idea to advertise that not only are you away from your home, but you dog is as well.
Can I follow you, and my dogs walks on Facebook or Twitter?
We don’t “do” social media, as like above we don't think it’s a good idea to let people know when your home is unoccupied. We will happily update you via text message, whatsapp or email.
Will I meet my new dog walker?
Yes of course, they will come and do the initial meeting with you.
Do you offer upgrades or extensions to the walk or pet sitting?
Of course, we are very flexible as long as you contact your local dog-walker as soon as possible.
What do you do in case of emergency?
We first call you (the client) to discuss the situation and to sort out the best plan of action. If you cannot be reached and medical attention is required, we will take your pet to the vet designated by you or the nearest to our current location.
What security measures do you have?
Your key will be kept secure and away from personal information and no key can be identified to any property, in the event of your key being lost or stolen we will advise you, also your personal information will never be sold or discussed with any 3rd parties. We are bound by the Data Protection Act.
Why should I use a pet sitter?
Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. Pet First Aid.
Sitters are employees who have passed a background check and are under the bonding and liability insurance. We are loving, dependable and trustworthy!
What do you do on a Pet Feeding Visit?
Our pet sitting visits include: Feeding per your instructions, fresh water, dogs walked, love and play time, brushing, litter box cleaned, bird cage cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off. Lots of TLC.
Do you always visit at the time we ask for?
We book your visits within a time frame and will be there during that time. If you are booking a cat visit for the morning and it is during peak times such as holidays we will be there in the later mornings due to the fact that we need to get to dog visits first, unless of course you have a cat that needs medicine at a critical time. If time is critical, please let us know.
If my pet has an “accident”, do you clean it up?
Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.
What information do I need to provide at the initial consultation?
Prior to the consultation; you will need to fill out your profile completely. We will then have all the information we need about your pets allowing us to spend the consultation time getting to know you and your pets.
Do you pick up my dog’s waste when you are walking?
Yes, we do.
What kind of animals do you care for?
We care for most animals, as long as they don’t pose a danger to our pet sitters. We do not care for any animals that have a history of biting, fighting or attacking other animals or people.
What hours do you provide services?
Pet Sitting and dog walking visits are generally between 7:30 am to 8:00 pm. Other times can be arranged. Overnight visits are also available from 9:00 pm to 7:00 am.
I am leaving in two days and don’t have time to meet one of your sitters. Will you take care of my pets without meeting them?
No, we do require an initial consultation before taking care of your pets.
Can I have every other day cat visits?
We feel all cats should be visited no less then once every 24 hours. This is or the health of your cat. If you really feel you have a healthy cat, and prefer every other day visits, please talk to us on an individual basis.
What happens in severe weather?
We request the name and phone number of a person living nearby. If we are physically unable to reach your home due to impassable roads, we will contact that person. Your pets’ health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.
I have never used an overnight pet sitter before; can you tell me a little bit about this service?
We offer an overnight visit from 9:00 pm to 7 am. Overnight visits give you peace of mind of knowing that your home is being looked after as well as your pets getting lots of extra attention. If your pets are used to sleeping in your bed with you, we are happy to have them sleep in the bed with us too! We can add a dinner time visit too and then come back for the night.
Will I receive a refund if I leave later than expected or return early?
No, please understand that we have made time for your visits and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter. There will be no refunds.
What is your cancellation policy?
In order to best serve your needs, the strict cancellation policy is follows –
Dog walks are subject to a 24 Hour cancellation period.
OVERNIGHT STAY CANCELLATION POLICY: Due to the exclusive nature of overnight bookings, our pet sitters must decline all requests for overnights that coincide with the dates you have booked. Therefore, we charge the booking fee and a £25 per night cancellation fee, if the job is cancelled 2 weeks or less prior to the service start.
Will I get a refund if I come home early?
No, as stated above, once service begins, there are no refunds or credits. Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. Please understand that we carefully schedule our time to service you and our other clients.
What happens if I did not leave enough food for my pet(s)?
We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home. If we do need to make a special trip to purchase food we will be glad to do so. There will be a millage charge plus the cost of the food.
How will I get my key back if I move or discontinue service if you are keeping my keys on file?
We will be glad to mail or bring your keys upon your request if you have kept your keys on file with us as a ready key.
Does my dog require a dog tag?
Do you take bitches in season?
No we never take a bitch when she is in season on walks.
I only require occasional walks for my dog, can you help?
Yes. We are happy to provide services as and when you require, assuming we have availability. We do recommend that you give as much notice as possible.
We have just got a puppy but we both work, what services do you provide for a puppy?
Ideally, puppies should go out every 2-3 hours. So, for example, if you are out at work for 8 hrs, we will come over twice during the day and let the puppy out, plus feed and cuddle the puppy. Another advantage of employing a dog walker for a puppy makes training much easier, we will work with your puppy to heel, sit, stay, etc. We will also be able to introduce them to other dogs, once they have received their vaccinations.
Can you administer my pet’s medication?
We are happy to administer medication for your pet(s), in accordance with your written instructions.
Will you walk my dog in all weather conditions?
Yes. However, if we deem the weather too hot, to avoid heatstroke or burnt paws the walks maybe cut short or rescheduled. Or if it appears dangerous due to snow and ice I will contact you to reschedule.
Do you let dogs off the lead?
No. We will not walk your dog off lead during the walk. However, once we feel the dogs know us and comes back on command, I will happily walk them off lead, ONLY if you have signed the consent form.
What if something happens to my dog on a walk, such as gets injured or runs away?
We are fully insured for public liability. However, I cannot be held responsible for any loss or injury to a pet whilst in my care, unless proven to of be negligent at the time of incident. It is the owner's responsibility to ensure their dog is adequately insured to cover any emergency treatment. I will always do my utmost to care for your dog in all situations. Also, we always carry a first aid kit and can apply basic first aid.
Do I need to be home when you pick up my dog for a walk?
No, provided you have entrusted us with a key.
What do you do with my key?
We take your security seriously, keys are held in a safe. Address and contact details are never attached to the keys and are kept separately.